Saunders Hardware in Montclair, NJ Closed now

Reviews about Saunders Hardware

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  June 25, 2020, by Info Agozar
  I will preface by saying I rarely ever write a review, good or bad. This time I just can't help myself though. I live pretty close to Saunders so have been there quite a few times over the last 10 years. I've tried to overlook their lack of assistance from time to time but last week was just too much for anyone to ignore. I went with my child and a friend to buy a few things for a science project and the person behind the counter was useless. They were rude and completely unhelpful. Imagine, I bring in two little kids with a picture of some supplies, one of them a pvc pipe, and the guy looked at them and said I can't make any of that out so no, we don't have any of it. Maybe try another store or our sister store. When I went to the other side the older guy was at least more attentive cause he looked up at us, but still not really helpful. I always remember a town hardware store to be helpful and attentive, basically what has always set them apart from the big stores like Home Depot, but Saunders doesn't know the meaning of customer service - let alone good customer service. I ended up at American Royal and can't tell you how completely opposite everyone there was... If you ever need a hardware store, go to American Royal.
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  September 17, 2019, by Chrissy A
  The owner and staff have on an off days for customer service. The customer is not always right at this store. Great selection just need people to be friendly and customer service focused.